DuelBits Privacy Policy

At DuelBits, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This DuelBits Privacy Policy explains how we collect, use, store and protect your information when you visit duelbits.com, register an account, deposit funds, play our games or use our sportsbook. We at DuelBits operate under Curacao licence GLH-OCCHKTW076092020, and our privacy practices are designed to meet applicable data protection standards while supporting a secure crypto casino experience.

Who We Are

Our services are provided by Liquid Entertainment N.V., registered in Curacao, with support, payment and management services delivered through our affiliated company Herpestidae Services Limited in Cyprus. Throughout this policy, "we", "us" and "our" refer to these entities operating together as DuelBits. If you have questions about how your data is handled, our team is available at [email protected], through live chat, 24/7.

Information We Collect

When you create an account or use DuelBits casino, we collect several categories of information to operate our services, verify your identity and comply with our licensing obligations.

• We collect registration details such as your email address, username and password when you sign up
• We gather identity verification documents when required for compliance and anti-fraud checks
• We record your transaction history, including cryptocurrency deposits and withdrawals made via Bitcoin, Ethereum, Litecoin, Tether and other supported currencies
• We track your gaming activity across slots, live casino, sportsbook, esports and Duelbits Originals to manage your account and our VIP Club progress
• We log technical data, including your IP address, browser type and device information, when you access our platform
• We store communications you send us through live chat or email support

How We Use Your Information

Our use of your personal data is limited to purposes connected with providing, securing and improving our services. We use your information to open and manage your account, process deposits and withdrawals, calculate rakeback and VIP rewards, and deliver promotions such as our welcome offer or leaderboard prizes. We also use your data to detect fraud, prevent money laundering, and meet our obligations under our Curacao licence. Where you contact our support team, we use your details to respond to your enquiry and improve our customer service.

Marketing Communications

With your consent, we may send you updates about new promotions, tournaments such as our Weekly Originals Tournament, or sportsbook offers. You can withdraw your consent at any time by adjusting your notification preferences or contacting our support team. We will not send marketing communications if you have opted out.

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you when you register at DuelBits casino, compliance with our legal and regulatory obligations, our legitimate interest in preventing fraud and securing our platform, and your consent where required, such as for marketing communications or certain cookies.

Sharing of Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment processors and blockchain networks to complete cryptocurrency deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We share data with regulators or law enforcement when legally required
• We share limited data with our game providers, including NetEnt, Pragmatic Play, Evolution Gaming and others, to deliver gameplay and record results
• We share information with our affiliated company, Herpestidae Services Limited, which provides support and payment services on our behalf

Data Security

Our Duelbits platform uses industry-standard security measures, including encryption and secure servers, to protect your personal data from unauthorised access, loss or misuse. We restrict access to your information to employees and partners who need it to perform their duties. While we take security seriously, no system is completely immune to risk, and we encourage you to use a strong, unique password and enable any available account security features.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our licensing obligations, anti-money laundering regulations and legitimate business purposes, such as resolving disputes or enforcing our agreements. Once retention is no longer required, we securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data held by DuelBits casino.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities
• You may request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

We use cookies and similar technologies to operate duelbits.com, remember your preferences, and understand how you use our site. Our DuelBits Cookie Policy provides further detail on the types of cookies we use and how you can manage them through your browser settings.

International Data Transfers

Because we operate internationally and serve players in regions including the United Kingdom, Spain, Germany, Brazil, France, Japan, China, Turkey and India, your data may be transferred to and processed in countries outside your own. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are intended strictly for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and relevant data handled in accordance with our legal obligations.

Changes to This Policy

We may update this DuelBits Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. We at DuelBits are here to address your privacy concerns promptly and transparently.